Interior customer support platforms are transmitted from platforms such as email and chat systems to channels like Slack and Microsoft Teams and even Discord. But with a weapon, for example, is able to host hundreds of channels, the whole thing can become impractical.
easyFrom the United Kingdom, it is believed that it has the answer. The first API platform unifies all these communication channels, allowing companies to simplify their support.
“This means that you can literally speak to your customers wherever they are,” said Simon Rohrbach Techcrunch on a call.
He can also chat and email in the same way as the traditional assistance office, such as Zendesk or Intercom, as well as Power Slack, Microsoft or Discord via one user interface.
“It is really fast. Rozarbakh said:” People really love to use it, and it has all traditional support functions, scales about Slas, response times, etc. ”
“We see this big shift taking place from the truly included support, to support work with the success of customers, engineering and all other teams closely. We also offer this internal cooperation.”
The startup company has now raised $ 15 million in a series of financing from the Battery Ventures, with a continuous participation of Index Ventures and Connect Ventures.
Funding will be partially used to create its first American office in San Francisco.
Normal was established by Rourbach and Matt Fajni. The two have previously worked in Deliveroo from the first days, with the Rohrbach Leving team, the 40 -year -old research and design, while VAGNI worked on design and interior tools.
Customers include Plain companies like Sanity, Laravel, Stytch and RayCast.
In a statement, Neeraj Agrawal, the general partner of the battery projects, said: “B2B support is moved to this new era of cooperation and AI.”
However, Plain is not the only player in assembling customer support channels. In the United States there too then and In color.
Last year, Pelon got an investment of $ 17 million to build an integrated B2B customer service platform, on a tour led by Andressen Horowitz with the participation of the current investors of General Catalyst, Y Combinator and other angels whose name has not been revealed. She now has more than 250 customers.
Meanwhile, TNA raised more than $ 7 million and included Lightspeed and First Round Capital as investors.
